Service, Repair, and Support
We service and repair the following products whether they were bought from DBC Group or from an external seller.
Fill in the contact form below to contact the DBC Group Service Team, or call (+353 1 460 2200).
We are Ireland's number one service company for binding, laminating and paper handling equipment. We service nationwide throughout Ireland, specialising in the servicing, repairing and selling of all the leading makers of paper handling equipment including shredding, collating, folding equipment, ID card printers and wide format printers.
If the machine is currently covered by its warranty period, our service team will repair your goods in-house and free of charge. After the warranty period has ended, service and repairs are available for customers with a Service and Repair Plan. Your service plan has no limitations on the amount of time we spend servicing your equipment, arising from normal machine use.
Telephone Service Contract
Do you need assistance with printer or software issues?
Sign up for a Telephone Service Contract to receive remote support from our sales team. No need to wait for an engineer to visit the site. CardPresso and Edikio firmwares and drivers can be upgraded remotely and we can resolve any printer or software issue you are experiencing. Click here to find out more.
Replacement & Refund Policy
If the good you have purchased is faulty, it can be returned free of charge and we will provide you with a replacement. Refunds are accepted within 30 days of purchase. All packaging & accessories must be in the condition initially supplied for a full refund. Trade-ins are welcome so if you are looking for an upgrade, call the DBC Group Sales Team and we can offer you a deal at 01-460 2200.