--- title: Evolis ID Supplies & Support description: Servicing & repair support for Evolis ID Card Printers, cards, ribbons, cleaning kits, and video tutorials. Learn how to use and clean your Evolis Printer. image: https://landing.dbcgroup.ie/hubfs/Blog%20-%20Featured%20image%20(300%20x%20175%20px)%20(8).png --- [![Site-logo](https://landing.dbcgroup.ie/hubfs/raw_assets/public/DBCGroup_October2021/images/bdc-logo.svg "Site-logo")](https://dbcgroup.ie/) - [IDENTITY](https://dbcgroup.ie/identity/) - [OFFICE](https://dbcgroup.ie/office/) - [FINISHING](https://dbcgroup.ie/finishing/) [SHOP](https://dbcoffice.eu.evostore.io/) - [![phone](https://landing.dbcgroup.ie/hubfs/phone-01.svg)](tel:+353%201%20460%202200) - [![message](https://landing.dbcgroup.ie/hubfs/message-01.svg)](mailto:%20info@dbcgroup.ie) - ![search](https://landing.dbcgroup.ie/hubfs/search-01.svg) ## The Evolis Software Suite now requires a firmware update! The following printer models require this upgrade: Evolis Zenius, Evolis Primacy, and Edikio Flex[.](https://myplace.evolis.com/s/ribbons-update-evolis-premium-suite) Evolis drivers are available to download below. Follow the link below to upgrade your software.  Update Software ## [![Identity-icon](https://landing.dbcgroup.ie/hubfs/iCons/Identity-icon.png) Evolis Support Let us help you? **Supporting Evolis ID Card Printers** **+353 1 460 2200** ![Evolis Software Update (March 2022)](https://landing.dbcgroup.ie/hubfs/Evolis%20Software%20Update%20(March%202022).png)](https://store.dbcgroup.ie/evolis-video-tutorials) ## Our Consumables [![Evolis Ribbons](https://landing.dbcgroup.ie/hubfs/Web%20image%20(350%20%C3%97%20350%20px)%20(7).png "Evolis Ribbons")](https://store.dbcgroup.ie/ribbons-evolis) [![Evolis Cleaning Kits](https://landing.dbcgroup.ie/hubfs/Web%20image%20(350%20%C3%97%20350%20px)%20(3).png "Evolis Cleaning Kits")](https://store.dbcgroup.ie/cleaning-and-maintenance-kits--1) [![Evolis ID Cards](https://landing.dbcgroup.ie/hubfs/Web%20image%20(350%20%C3%97%20350%20px)%20(6).png "Evolis ID Cards")](https://store.dbcgroup.ie/id-plastic-cards--1) [![Printed Lanyards](https://landing.dbcgroup.ie/hubfs/Web%20image%20(350%20%C3%97%20350%20px)%20(8).png "Printed Lanyards")](https://store.dbcgroup.ie/lanyards) # How Can We Help You? [![Evolis Service and Repair](https://landing.dbcgroup.ie/hubfs/Untitled%20(300%20%C3%97%20200%20px).png "Evolis Service and Repair")](https://store.dbcgroup.ie/catalogue-page-id-card-printers-care-plan-guide) ## Service and Repair If the machine is currently covered by its warranty period, our service team will repair your ID Card Printer in-house free of charge. After the warranty period has ended, service and repairs are available for customers with a Service and Repair Plan. For more details about our plans, [c](https://store.dbcgroup.ie/catalogue-page-id-card-printers-care-plan-guide)[lick here](https://store.dbcgroup.ie/catalogue-page-id-card-printers-care-plan-guide). ## Telephone Service Contract Do you need assistance with printer or software issues? Sign up for a Telephone Service Contract to receive remote support from our sales team. No need to wait for an engineer to visit the site. CardPresso and Edikio firmware and drivers can be upgraded remotely & we can resolve any print or software issue you are experiencing. [Click here](https://landing.dbcgroup.ie/telephone-service-contract?hsLang=en) to find out more. [![Cardpress-Edikio-Price-Tag-Guest-Evolis-ID-card-softwares](https://landing.dbcgroup.ie/hubfs/Evolis/Evolis%20Support/Cardpress-Edikio-Price-Tag-Guest-Evolis-ID-card-softwares.png "Cardpress-Edikio-Price-Tag-Guest-Evolis-ID-card-softwares")](https://landing.dbcgroup.ie/telephone-service-contract?hsLang=en) [![Evolis Replacements, Refunds, and Trade-in's](https://landing.dbcgroup.ie/hubfs/Untitled%20(300%20%C3%97%20200%20px)%20(1).png "Evolis Replacements, Refunds, and Trade-in's")](https://store.dbcgroup.ie/catalogue-page-id-card-printers-care-plan-guide) ## Replacements, Refunds, and Trade-in's If the good you have purchased is faulty, it can be returned free of charge and we will provide you with a replacement. Refunds are accepted within 30 days of purchase. All packaging & accessories must be in the condition initially supplied for a full refund. Trade-ins are welcome so if you are looking for an upgrade, get in touch with us and we can offer you a deal. ## Watch our Video Tutorials   ## Evolis Video Tutorials Our tutorials explain how to use, update and clean Evolis ID Card Printers quickly and easily. Click [here](https://store.dbcgroup.ie/evolis-video-tutorials) to visit our Evolis video library. [Watch Videos](https://store.dbcgroup.ie/evolis-video-tutorials) ## Edikio Video Tutorials Our tutorials explain how to use, update and clean Edikio ID Card Printers quickly and easily. Edikio software downloads available. Click [here](https://landing.dbcgroup.ie/edikio-software-video-tutorials?hsLang=en) to visit our Edikio video library.  See our Guide to Edikio Food Labelling [here](https://landing.dbcgroup.ie/guide-to-edikio-food-tag-display-card-solutions?hsLang=en) [Watch Videos](https://landing.dbcgroup.ie/edikio-software-video-tutorials?hsLang=en) ## Setting up your Evolis Printer See our complete guide to setting up your Evolis printer for the first time by clicking the link below. [View Guide](https://landing.dbcgroup.ie/evolis-printer-set-up?hsLang=en) [![Set-up-Evolis-ID-Card-Printer-Beginner-Support-Guide](https://landing.dbcgroup.ie/hubfs/Evolis/Evolis%20Support/Set-up-Evolis-ID-Card-Printer-Beginner-Support-Guide.png "Set-up-Evolis-ID-Card-Printer-Beginner-Support-Guide")](https://landing.dbcgroup.ie/evolis-printer-set-up?hsLang=en) ## Customer Support ## Fill in the Contact Form below or Call us on +353 1 460 2200 Have questions? Call us: [+353 1 460 2200](tel:%20+353%201%20460%202200) FROM THE BLOG - [Shredders – Is you shredding Service protecting you?](https://dbcgroup.ie/2021/05/25/shredders-is-you-shredding-service-protecting-you/) - [Ribbons for your ID card Printer – Buy the right one!](https://dbcgroup.ie/2021/02/02/id-card-printer-ribbons/) - [Visitor Management – Know who visited](https://dbcgroup.ie/2020/12/02/visitor-management-idreception/) - [Black Friday Deals](https://dbcgroup.ie/2020/11/26/black-friday-deals/) ![payment](https://landing.dbcgroup.ie/hs-fs/hubfs/raw_assets/public/DBCGroup_October2021/images/payment-1.png?width=300&name=payment-1.png "payment") LINKS - [About us](https://dbcgroup.ie/about/) - [Blog](https://blog.dbcgroup.ie/finishing/) - [Contact](https://dbcgroup.ie/contact/) - [Support](https://dbcgroup.ie/support/) - [Brands](https://dbcgroup.ie/brands/) - [Store](http://store.dbcgroup.ie/) - [Catalogues](https://store.dbcgroup.ie/catalogues) - [Videos](https://store.dbcgroup.ie/how-to-videos) - [Delivery](https://store.dbcgroup.ie/delivery) - [Privacy](https://dbcgroup.ie/privacy-policy/) - [GDPR](https://dbcgroup.ie/gdpr-policy-statement/) - [Terms & Conditions](https://store.dbcgroup.ie/terms-and-conditions) - [Activate Account](https://store.dbcgroup.ie/activate-dbcgroup-account) CONNECT - Unit 12, Naas Road Business Park Muirfield Drive, Dublin, D12 X970 Ireland - - - - - Copyright © 2026 DBC Group. 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