Evolis Support

Update Evolis Primacy or Zenius software.

Windows Operating Systems:

1a. Use the dedicated Evolis update tool to update your printer automatically

Resources:

The Evolis Update Tool updates in a single operation:

Please ensure your printer is in a ready state before starting the operation:

In case several printers are connected to the same computer, then printers are updated one by one.

Standard update sequence screenshots Below (here Evolis Primacy (Copy 1) is connected, Evolis Primacy remains grey as it is not connected) :

1 b. Update both Evolis driver and firmware in one operation

Resources:

For printers equipped with an LCD:

Download the LCD firmware

Resources:

For a specific batch of ribbons (identified with a // symbol at the end of the reference on the packaging), pay attention that:

A manual selection of the ribbons' settings is required
Some information about those ribbons are not available : Part number and remaining capacity in the driver interface

2. Set manually the ribbon type on a Windows Operating System

Learn how to update your Evolis printer driver on a windows system in this video. Video for MAC coming soon.

1. Update my driver and firmware on MAC OS

Resources:

For printers equipped with an LCD:

Download the LCD firmware

Resources: